Please read this section carefully. We recommend that you retain a copy of our Terms and Conditions for future reference. Our Terms and Conditions do not affect your statutory rights.
We reserve the right to amend these Terms and Conditions at any time. The changes will be effective from the date they are amended on this site. You will be asked to confirm that you have read our Terms and Conditions for every order placed.
ACCEPTANCE OF AN ORDER
The contract in respect of the products supplied by us to you comes into force when your order has been accepted by us. For the avoidance of confusion, receipt of an order via our website does not constitute acceptance of an order.
Kiddieland does not except liability (except as set out below) for any errors and ommisions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible, we shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order.
YOUR RIGHT TO CANCEL
You have the right to cancel your order with us at any time before the expiry of 14 days following delivery of the products. If your order has been dispatched we may not be able to prevent delivery of the goods and any amounts paid by you will be refunded to you by your original method of payment within 30 days. If you have not notified us via e-mail before dispatch that you wish to cancel your order then return postage is at your own cost.
PRICES AND PAYMENTS
We endeavor to ensure that all prices and specifications detailed are correct. In the event that the information provided is incorrect we reserve the right to amend these details. All of the prices detailed on our site are in pounds sterling and are inclusive of any VAT payable. All transactions are carried out in pounds sterling and if you are paying with another currency your card issuer may apply a levy for currency conversion. If your order has been placed prior to any incorrect information being corrected you will be contacted and will be given the option of how you wish to proceed with your order.
We accept payment by Mastercard, Visa, Delta and Switch. Payment will be authorised from your chosen payment method upon your order being processed. If payment of your order is not authorised by the card issuer we will contact you to confirm this and may offer the option for you to arrange an alternative method of payment.
When you receive your goods please retain the receipt sent to you by e-mail for future reference this includes your order number which we use to locate information.
If you pre-order an item the product will be dispatched when the product becomes available. The date for which we expect to receive the product may be changed subject to information provided by the product manufacturer. We endeavour to keep you informed of any delays.
Kiddieland deliveries are made by Interlink. For details of their Terms and Conditions please visit http://www.interlinkexpress.com/content/terms-conditions.jsp. Couriers for direct delivery from the manufacturer may vary.
There will be a delivery charge of £3.95 for orders under £49.99 to a mainland United Kingdom address. Heavy items, e.g. Furniture may incur a delivery charge. If a delivery charge is payable this will be detailed at payment stage. There may be an additional charge for delivery to certain areas. In this event we will contact you to discuss delivery costs and options.
We can arrange delivery to Northern Ireland. For purchases below a delivery charge of £12.00 will be applicable. If the payment page does not apply the correct amount for postage we will contact you for the difference to be paid.
Please note, we only deliver to UK Mainland & Northern Ireland.
Delivery times are calculated in working days, Monday to Friday inclusive, excluding bank holidays. Deliveries should be received within the time frame stated on the product page. However please allow extra time during busy sales periods. Delivery times for products are specified in the delivery information section on the product page.
Please note that for delivery of Pre-Order items and direct shipping from our Supplier, the stated delivery time schedules may be extended due to circumstances beyond our control.
Deliveries for certain furniture manufacturers are made directly. This can take up to 8 weeks dependant on the manufacturer.
IMPORTANT INFORMATION: We do everything we can do to meet the delivery times stated in this section. However occasionally delivery times may be affected due to circumstances beyond our control and therefore they cannot be guaranteed. We will make you aware of any delay that we are notified of.
If there is no one home when Interlink attempts to deliver they will try to deliver to a neighbour in the vicinity and leave your parcel with them. If you do not wish for your parcel to be left with a neighbour please leave the delivery driver a signed note confirming this and if applicable a safe place where your delivery can be left. Please note this is at your own risk and the note will be retained by the delivery driver as proof of authorisation. If this option is not possible then a calling card will be left and the courier will probably attempt to re-deliver the following day unless information has been left to state otherwise. After this you may be required to collect the goods from your local depot.
If delivery is refused at the delivery address and goods have not been cancelled as explained in the ‘YOUR RIGHT TO CANCEL’ section or if you do not respond to the calling card left your order will be returned to the sender we will then wait for you to contact us before we process your refund minus the return postage cost levied by the courier. This can be up to £28.50. Please note that if your item is a direct delivery the charges may vary.
If you have ordered large items you may be required to carry items into your house. Please ensure you have someone to assist with this if necessary. For example items such as cotbeds due to the packaging etc may require additional assistance.
The courier will endeavour to deliver in the slot specified however due to circumstances outside of our control delays may occur. Please be assured that we will endeavour to get your delivery to you as quickly as possible.
If the address you provide us is incorrect and result in your order being signed for by a third party Kiddielanduk.com cannot be held responsible. It is your responsibility to ensure all information provided is correct.
Please also note we are unable to change delivery addresses once your order has left us.
Delivery charges vary depending on the delivery postcode zone. Please see details below:
Under £100 basket – £4.95 to std mainland UK postcodes
Over £100 basket – free to std mainland UK postcodes
We only deliver to UK mainland and Northern Ireland only. (Scottish highlands and islands are excluded from delivery)
You can cancel your order up to 14 days after delivery as explained in the ‘your right to cancel section’. Products must be in original packaging, and unused.
This guarantee is in addition to and does not in any way affect your statutory rights. This guarantee is free of charge. Please note the following terms and conditions for this:
The guarantee is applicable for all products purchased from Kiddieland
The guarantee is not transferable
The guarantee is for 6 months which starts from the date the product is delivered to you
The guarantee only applied to the original purchaser accompanied by the original receipt
The guarantee only applied to the purchase products and does not cover any consequential losses such as times or other products
The guarantee applies to manufacturing and material defects only under normal domestic use in the UK are Republic of Ireland.
The guarantee does not cover faults caused by failure to use the product in the correct manner. This includes when toddler boards are used on the item.
The guarantee does not cover parts subject to wear and tear
If the product is found to be defective within the criteria specified above we shall arrange for the product to be inspected and repaired. If the product is not repairable we will endeavour to provide a replacement of the same or similar model where possible.
If a claim is made under this guarantee and the defect is deemed not to be due to faulty materials or manufacture a charge will be made of £28.50 to cover the courier costs. Any replacement parts will be charged in addition to this.
Manufacturers guarantees and terms and conditions will vary. Please refer to the manufacturer for this information.
In the event that your product is out of guarantee with ourselves but still under guarantee with the manufacturer for us to arrange collection of the product there will be a charge levied of £28.50 to cover the couriers cost.
We endeavour to ensure that all of the product descriptions and images are accurate. However representations of colour are approximate. A name given to a colour is not necessarily representative of the colour. For example the kiddy Evolution Pro2 Car Seat is in Sunshine (yellow). Accessories such as footmuffs supplied to co-ordinate with items may differ in colour. This is not a fault. This is normally caused by the manufacturing process.
Wood is a natural product and therefore may carry imperfections. If you have any queries on colour of wood etc please contact us prior to purchase.
Prior to purchase of a car seat, please ensure it is compatible with your vehicle. If you require any assistance please contact us for a recommendation.
You agree fully to indemnity, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.